Special thanks to Tom and Carl at Colonial Appliance for all their help navigating through a difficult refrigerator install. Issues throughout and post delivery (not related to anything Colonial did or failed to do!) were always met with a smile and their best efforts to resolve. Never once did they walk away from the situation, resulting in a very satisfied customer.
They even cautioned us when we selected a replacement brand which they don't generally carry or support, advising us that it might not fit in the space we have, but it all worked out in the end.
Would I buy another appliance from them again? Absolutely! Great experience from end to end.
Colonial Appliance is the best! Very responsive and reliable.
Ann Marie Hansen
Love this place. I bought many appliances there and the service is always A+++. So hard to find those family businesses anymore with great service.
Corinne Le Pellee
I buy all of my appliances from Colonial. It's like dealing with an old school local business where you get good advice and terrific service, but you also get great pricing like you would expect from a big box store. Delivery was fast, and the installer did a great job doing prep work before installing my new dishwasher. Highly recommended.
Colonial never disappoints! My delivery was a difficult one but the team they sent was professional, respectful and knowledgeable. The machine I ordered is perfect for the job and I appreciate the advice I got. All my appliances come from Colonial. ðŸ‘
I recently had a great experience with Colonial when I purchased a built-in refrigerator. The entire transaction was smooth, from purchase to installation. I will definitely shop there again for future appliance purchases.
Purchase was easy price was more than fair and install was ezcellent
We recently remodeled our kitchen and bought all our appliances at Colonial. They are an amazing team! They were professional and courteous and they had the best prices. Thomas Sliker helped us make our selections and reassured us that the appliances would be available when we needed them. We were a bit concerned because of the supply chain disruption during the pandemic but they were ready the day we needed them! Colonial held the appliances for us till our contractor was ready to install them. Their delivery guys were very good as well - punctual and pleasant to deal with.
Once we started using our kitchen we noticed there were two tiny dents on the door of the fridge. I spoke to Thomas and he requested me to send photos of the dents. After that he arranged and coordinated with GE to come out and install new doors within no time. We have been so impressed with Colonial and their service. Please check them out for all things appliances before you go to any other place! You will not regret it.
They are a great business to have in our town and they support our kids through their generous donations! I am a thankful band mom :)
We highly recommend supporting local businesses such as Colonial Appliance. They actually have what the big box stores were sold out of and on serious back order. We had a minor snafu with an item, and the customer service was impeccable. We are happy with our experience and the staff's recommendations for us.
Great selection and even better customer service. Would highly recommend!
I've bought numerous home appliances from Colonial. They are very knowledgeable in the products and price competitive. And when I had a problem (MFR resp) they saw to it that it was rectified immediately and without cost to me. Could not recommend them more!
I found a replacement 24 inch gas range for my older kitchen. My modern maid is 40:years old. I spoke to the salesperson George who was most helpful and spoke with the installer. I am looking forward to finally replacing this
Great people to work with and the installer was a super star!
Needed a new washer and dryer and was in and out of the store in 15m, amazing customer service
Frank was amazing! Very honest and professional. Made my purchase so smooth and easy!!
Honest sales team that are invested in helping the customer make the correct selection.
I've been shopping for my appliances since 2001 and extremely please with each purchase. I love that if you can ask 1 or 10 questions, you receive your answer with knowing all the facts to make an educated decision. Over the years, my purchases are down to 15 mins! (that includes parking the car too!) Thank you colonial Appliance for being my go to store!! A very satisfied customer!!
CSA of New Providence
Tom assisted us. He was friendly and easy going. We purchased a washer and dryer and weâ€™re happy to support a local merchant.
Could not have been an easier sale. Got exactly what we wanted in our price range. George was fantastic! Their installer, Kevin, was also professional and did a great job removing and installing our new oven, would recommend Colonial Appliance and their partner installers to everyone! So much better than these big box companies that do not care!
Great service and prices. Will definitely be going back.
It was a pleasure dealing with George. The prices for the appliances were by far the lowest we came across during our time spent researching for new appliances for our kitchen.
Alex helped us with our first refrigerator purchase. Top of the line customer service and locally owned. Canâ€™t beat it!
We had a 38 yo Jenn Air in a location that will not take an overhead hood. To replace it (the old JA blew the breaker in a spectacular fashion) Geoff at Colonial found us the last chance center draw model Kitchen Aid in 30â€ width. The JA was a drop-in model mounted in a custom configuration. The installer Frank was awesome cutting the wood structure to size to fit the stand alone KA and finish the installation. The new range is beautiful. Frank is super competent and so is Colonial, every time we have purchased there (DW, fridge, washer and dryer).
Great store, great selection (even now with supply issues), and great prices. Their sales staff have incredible knowledge of the products and can answer any questions you have. We have always dealt with Frank, as he is THE BEST! Wouldnâ€™t even think of going anywhere else.
I have bought there before George was great really helped me make the right choice happy and will return again. Personalized service and there installers kevin star contractors who deliver and set up are great.
Just built a home and needed new appliances. Michael Petrilli, the sales person, was extremely helpful and picked the right appliances for us, They did a great job delivering them and helped setting them up. Highly recommend them and would use them again.
Excellent service, great prices, quick delivery! Much better than the big name stores
The service was pretty good. they seem to be using their main display area as storage. The store looks a bit crowded. they do have a lot of appliances to offer.
Colonial made a very unpleasant demise of my old refrigerator pleasant. George , our salesman was very understanding and accommodating in helping us to get the correct refrigerator to fit our needs. The delivery guys were also very professional and made the swap very easy. I highly recommend Colonial to anyone in the market for a new appliance. You won't be disappointed.
Don Van Tassel
I buy all my appliances from Colonial Appliance, and recently purchased a new grill. Excellent service at a great price! They took away my old grill without an extra charge. The employees are dedicated to their job, something rare in retail today.
Beautful website and have a blessed day!
Plenty of appliances in stock. Great service.
I recently purchased a replacement Bosch dishwasher. The experience was was so easy and professional.
The installation team was neat and did a great job on the installation.
Best service for miles around.
Our second major appliance purchase in the last month. Your service, prices, and professionalism is the best. Installations were flawless as well. If you could only make the manufactures make things last more than 13 years. Ha ha.
Folks, Don't bother going anywhere else.
You won't go wrong with Colonial. They are a family owned business that has been around over 40 years. They stand behind their products and provide very good customer service. When a brand new appliance had issues, Carl, the owner got involved and remedied the problem. Highly recommend!
Price is cheaper or better than big box stores, very knowledgeable staff, great delivery guys.